Who we are

Tec-Titan Consultancy is a trading name of Tectitan Consultancy Ltd, a company registered in England and Wales (company number 14831690). Our registered office is 58b High Street, Stony Stratford, Milton Keynes, MK11 1AQ.

We are the data controller for the personal information described in this policy. If you have any questions about it, email info@tec-titan.co.uk or call +44 7356 008077.

What information we collect

• When you contact us: your name, email address, phone number (if you give it) and anything you include in your message, whether through our website form, by email or by phone.
• When you become a client: business contact details for you and your colleagues, plus the information needed to deliver our services and invoice you.
• When you visit our website: technical information such as your IP address, browser type and the pages you visit, collected in server logs and, if you agree, by analytics cookies.

How we use it, and why we are allowed to

• To reply to your enquiry and discuss your needs. Our lawful basis is our legitimate interest in responding to people who contact us, or taking steps at your request before entering into a contract.
• To deliver our services and manage our relationship with you. Our lawful basis is the performance of our contract with you.
• To keep financial and tax records. Our lawful basis is our legal obligations.
• To understand how our website is used and improve it. Our lawful basis is your consent for analytics cookies, and our legitimate interests for essential server logs.

We do not sell your information, and we do not use it for automated decision-making. We will only send you marketing emails if you have agreed to receive them, and you can opt out at any time.

When we work on your systems

During a project we may have access to personal information held on your systems, such as details of your staff or customers. In that case we act as your data processor. We only use that information to carry out the work you have asked for, keep it confidential, and follow the terms agreed between us.

Who we share it with

We only share your information when we need to, with:

• trusted service providers who help us run our business, including our website host (Hostinger) and our email and document storage provider (Microsoft 365);
• engineers who work with us on your project, who are bound by confidentiality;
• our accountant and other professional advisers;
• regulators, law enforcement or other authorities, where the law requires it.

Transfers outside the UK

Some of our service providers may process information outside the UK. When this happens, we make sure it is protected by UK adequacy regulations or by approved safeguards such as the International Data Transfer Agreement.

How long we keep it

• Enquiries that do not lead to work: up to 2 years from our last contact.
• Client records: 6 years after our work ends, to meet tax and legal requirements.

After that, we delete or securely destroy the information.

How we protect it

As an IT security consultancy, we apply the same standards to our own systems that we recommend to clients, including multi-factor authentication, encryption and access limited to the people who need it.

Your rights

You have the right to:

• ask for a copy of the information we hold about you;
• ask us to correct anything that is wrong;
• ask us to delete your information;
• ask us to restrict or stop using your information, or object to how we use it;
• ask for your information in a portable format;
• withdraw your consent at any time, where we rely on consent.

To use any of these rights, email info@tec-titan.co.uk. We will respond within one month, and there is normally no charge.

Cookies

Our website uses essential cookies that it needs to work properly. We only use analytics cookies, such as Google Analytics, if you agree to them. You can change your choice at any time, or block cookies in your browser settings.

Complaints

If you are unhappy with how we have handled your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.